Viastaro Soundbath — Support
We're here to help you get the most from your soundbaths
Contact us
Questions, problems or feedback about Viastaro Soundbath? Email us and we'll get back to you, usually within two working days.
Including your device model and iOS version helps us help you faster.
Common questions
Getting started
Press play and let it generate. Instruments sets how much can play at once; Peace sets how spacious and slow it feels. Tap a preset to begin quickly.
What's in Premium?
A yearly subscription removes ads and unlocks the live radial editor and timeline, audio export (MP3, M4A, WAV, AIFF) and saved arrangements. Subscribe from the paywall inside the app.
Restore a purchase
New phone, or reinstalled the app? Open the Premium screen and tap Restore to bring your subscription back.
Premium with Viastaro
Subscribe to Viastaro on the web? You'll be able to unlock Premium by signing in to your Viastaro account in the app's Settings — arriving as the app launches.
Manage or cancel
App Store subscriptions are managed by Apple: open iOS Settings, tap your name, then Subscriptions.
Background audio
Soundbath keeps playing when your phone is locked, with lock-screen and Control Centre controls. If sound stops, check Silent mode and any Focus settings.
Your data & privacy
We keep data collection minimal. Read the full Privacy Policy.
Delete your account
If you use an Viastaro account, you can manage or delete it any time at viastaro.com/user.
Still stuck? Email support@viastaro.com — we read every message.